Stay here for wonderful personal service. Deserving of a 7/5 rating not merely 5/5

“I will start with the summary: tranquil garden, great room, excellent F+B, attention to detail, but the wonderful staff is what made our stay in Siem Reap a truly memorable one (in addition to the the magnificent ruins, of course). The small touches such the chilled towels in the car and upon our return to Maison after each of our trips were truly appreciated. They provided a mobile phone with Maison’s number preloaded in directory, another thoughtful and helpful detail. We found the staff not merely polite and helpful but genuinely concerned about our well-being. Maison arranged tuk-tuk rides for our trips into the center of town and the drivers were courteous. Our car/van driver was friendly and informative on the ride back to the airport, making us feel welcome in Cambodia even as we were about to depart. We cannot remember all the names of all who took care of us but special thanks to to Kathy and Sorpana (?) at reception for all their attention to us. Of course, we cannot say enough about Francis. From the initial email exchanges to our actual stay he remained on top of everything. We appreciated his meeting us at the airport on our late night arrival, something we did not expect.

Initially I had considered one of the larger hotels but chose to look for a boutique hotel instead. I chose Maison based on both excellent reviews and the compelling back story as told on the hotel webpage. Several email communications with Francis were promptly answered; he readily addressed concerns about airport transfers (a hotel van is available; recommended as tuk-tuks and taxis may not know the hotel or its location) transport to the town center (tuk-tuks that the hotel apparently has an arrangement with and will wait for you at your destination in town).

Maison Polanka is located on the east side of the Siem Reap river in a quiet secluded neighborhood (the nearby Po Lang Ka pagoda is what presumably gave name to the road and hotel), about 9km away from the airport and 2.5km from the markets in downtown Siem Reap. The Angkor National Museum is the closest site of interest within very easy walking distance less than 1km from Maison. Of course, Angkor Wat and Angkor Thom are much further away 6.5km and 11km respectively. We rode the hotel van for our tour of the temples and took tuk-tuks to town.

The hotel grounds are meticulously maintained, heavily wooded and thus shaded. There were flowering plants everywhere including orchids and butterflies were flitting around from bloom to bloom.

There were just a few rooms. The largest accommodation was the Khmer House, a stand-alone building. We had booked the the Yellow Room in the “”Maison”” which also housed the Green, Orange, and Purple Rooms. Francis told us that Maison could accommodate at most 15 guests and that the entire hotel has been booked in the past for family reunions.

Check-in was smooth; we had the first of many culled and scented wet face towels to freshen us up. We were also given glasses of chilled fruit juice while we waited to complete check-in. We were then led to the Maison building and askedo leave our shoes at the bottom of the stairs. The Yellow Room lived up to what the hotel website promised, as did the entire property. The decor was rustic with sophisticated touches. A small plate of sliced fresh fruit had been left on the desk for us to enjoy. The amenities were as listed on their website. The bathroom was actually on a higher level with a short flight of stairs curving up from the far corner of the room. We had no issues with the stairs but it could get wet and slippery. Having traveled with my elderly parents I have become more acutely aware of the need for secure handholds; a single handrail at the corner where the stairs make a left turn on the way up would a world of difference. The bathroom was spacious. The shower stall was large and even had a small tile bench along the wall. I do not recall how textured the floor tiles were but I did not see a rubberized bath mat with suction cups that other hotels sometimes offer. Again, a small handrail at the level of the threshold of the shower would help steady anyone stepping out of the shower. Not that the the edge of the shower was raised very high, just a couple of inches perhaps. The bed was comfortable and we slept well on both the nights during our stay. There was a narrow balcony that we never ventured out on.

We had our meals at the “”Sala””, the open-sided communal area by the pool that served as lobby, living room and dining room. What I had initially thought was the reception desk turned out to do double duty as a bar. There was an adjacent area with couches and armchairs clearly meant as a lounging area for those not interested in relaxing by the pool.

As one might expect for a kitchen serving such a small number of guests the menu was not extensive but our meals were well-prepared and delicious. The young ladies serving us were attentive but not hovering over us. We had our not had dinner by the time of our late arrival but I had made arrangements with Francis beforehand and, once we had freshened up, dinner was quickly prepared for us.

Should our travels ever take us back to Siem Reap we will definitely be staying at Maison Polanka again.”