Terms of Use for the Secret Retreats ("SR") Website - www.secret-retreats.com ("these terms and conditions")

Anyone who accesses or in any way uses the SR website www.secret-retreats.com or any related web page belonging to SR which is accessible from the SR website and has the same branding and look/feel as the SR website (collectively called "the website" or "this website") is deemed to be a "user" of the website (also referred to herein as "you") and is deemed to agree to and be bound by the following terms and conditions. If you do not agree, please cease use of the website and leave the website immediately. By continuing to use the website, you are indicating your acceptance to be bound by these terms and conditions.

You may only use the website to obtain information about SR and SR hotels and to make legitimate reservations or purchases and shall not use the website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

Your Obligations
You will not use any robot, spider, other automatic device or manual process to monitor or copy the website or any content or information contained therein unless you have obtained SR's prior express written consent. You agree that you will not, through any means, interfere or attempt to interfere with the proper functioning of the website. You agree that you will not provide to SR and/or to the website:
(i) any viruses, worms, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information and (ii) any content that may create liability for SR or cause damage to SR or to its business operations or to an SR hotels.

The copyright in the website and all the material on the website (including without limitation the text, the design, the layout, the look and appearance, the graphics, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on the website) is owned by SR and its licensors.

SR grants to legitimate users of the website a worldwide non-exclusive royalty-free revocable license to:
  • view the website and the material on the website on a computer or mobile device via a web browser;
  • copy and store the website and the material on the website in your web browser cache memory for your own personal and non-commercial use; and
  • print pages from the website for your own personal and non-commercial use.
SR does not grant users any other rights in relation to the website or the material on the website. In other words, all other rights are reserved and no part of this site may be reproduced.
For the avoidance of doubt, users must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public the website or any material on the website (in any form or media) without SR's prior written permission.
The automated and/or systematic collection of data from the website is prohibited.
Users may request permission to use the copyright materials on the website by writing to unveil@secret-retreats.com.
SR takes the protection of its copyright very seriously. If SR discovers that you have used its copyright materials in contravention of the license above, then it may institute legal proceedings seeking monetary damages and an injunction to stop the use of those materials and may claim its legal costs.
If you become aware of any use of SR's copyright materials that contravenes or may contravene the license above, please report this by email to: unveil@secret-retreats.com.

For clarity, SR only grants to users, the right to access the website and view the information contained on the website under these terms and conditions set forth herein, and not any ownership, title, right or interest of any kind in or to the website or any portion of any information on the website. All title, right and interest therein and thereto remains with SR (and its Licensors, as may be applicable). You may not copy any of the information provided on the website and must not copy these documents to any website.

Trade Marks
The SR trade marks, logos, designs and service marks displayed on the website (collectively known as the "trade marks") are registered and/or legally recognised as the trade marks of SR. Any reproduction or use of any of the trade marks without the prior express written consent of SR is strictly prohibited.

Linking policy
Links to other websites
This site may contain links to other third-party websites unconnected to SR. The images, opinions and other links provided by these other third-party websites have not been investigated, verified or monitored. By providing these links, SR is not endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them. It is recommended that you exercise your own judgment in accessing such linked websites.

You hereby acknowledge and agree that SR shall not be held responsible for the legality, timeliness, accuracy, completeness or appropriate nature of any information, data or other content, advertising, products, or services located on or through any other third-party websites, nor for any loss or damages caused or alleged to have been caused by your use of, inability to use, or reliance on, any such content, information or data. If you decide to access a linked website, you do so at your own risk.

We reserve the right to disable links from any third party sites to our Website.

Links to the website
SR welcomes links to the website but all such links are subject to the following terms:
  • Links pointing to the website should not be misleading.
  • Appropriate link text should be always be used.
  • You must not use the SR logo or other SR trade mark material to link to the website (or otherwise) without our express written permission.
  • You must not frame the content of the website or use any similar technology in relation to the content of the website.
  • You agree that should SR request the deletion of a link to the website that is within your control then you will delete the link promptly.

Removal of links
To request the removal of a link, please e-mail unveil@secret-retreats.com. Note that unless you have a legal right to demand removal, such removal will be at SR's absolute discretion.

Changes to this linking policy
SR may amend this linking policy at any time by publishing a new version on the website.

All hotel reservations that you make on the website will be subject to the SR Reservations Policy then applicable and which is available to view from the website.

Accuracy of website content and SR hotel details
Every effort has been made to ensure that the information, including room rates and availability, is accurate and reliable. However, errors and/or omissions may sometimes occur and SR shall not be bound by any such errors and/or omissions which may occur and shall not be liable for any loss whatsoever which may result from such errors and/or omissions. Everything on the website is provided "as is" without any representations or warranties of any kind (whether express or implied). SR does not make any representation or warranty of any kind, whether express or implied, as to any matter whatsoever relating to the said information and this Website and any links thereto, including, without limitation, warranties of title, merchantability, completeness, non-infringement of intellectual property, fitness for any particular purpose and all representations and warranties (i) relating to the adequacy, timeliness, accuracy or completeness of any information on the website; (ii) that your use of the website will be uninterrupted, error-free, or secure; (iii) that defects will be corrected; or (iv) that the website or the servers on which the website is hosted are free of viruses or other harmful components. You assume total responsibility and risk for your use of, or reliance on, the website and any information provided on the website.

Information contained on the website is subject to change at any time without notification. SR may from time to time revise the said information and reserves the right to make such changes without any obligation to notify past, current or prospective visitors to the website.

Limitations and exclusions of liability
To the maximum extent permitted by any law, SR specifically excludes any and all liability for any direct, indirect, special, incidental, consequential, exemplary or punitive or other damages/losses (including, but not limited to, damages for loss of profits, loss of business, use, data or other intangible damages, even if such party has been advised of the possibility of such damages), under any contract, tort (including, without limitation, negligence and strict liability) or other legal theory, howsoever caused, arising out of or in any way connected with the access to and use of, availability of or inability to access to and use of this website, or the information, products and services obtained through this website, the submission of any personal information, including, but not limited to, bank and credit card details, the performance or non-performance by SR, or any unauthorized access or breach of security into this website through the internet or otherwise arising, whether based on contract, strict liability, tort (including negligence), product liability or otherwise even if secret-retreats.com or its agents or employees have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or information contained on the website is to stop using the website.

Breaches of these terms and conditions
Without prejudice to SR's other rights under these terms and conditions, if you breach these terms and conditions in any way, SR may take such action as it deems appropriate to deal with the breach including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet Service Provider to request that they block your access to the website and/or bringing legal proceedings against you.

You hereby agree to indemnify, defend and hold harmless SR from and against any claim, action or demand, including, without limitation, reasonable legal fees, made by any third party due to or arising out of your breach of these terms and conditions.

SR may revise, modify or amend these terms and conditions from time-to-time without notice. Revised terms and conditions will apply to the use of the website from the date of the publication of the revised terms and conditions on the website. Please check this page regularly to ensure you are familiar with the current version. Your continued use of the website after any modifications by SR shall constitute your acceptance of such modifications.

Exclusion of third party rights
These terms and conditions are for the benefit of you and SR and are not intended to benefit any third party or be enforceable by any third party. The exercise of SR's and your rights in relation to these terms and conditions is not subject to the consent of any third party.

Privacy Policy
SR understands the importance of your privacy and respect that you want to safeguard the use to which your personal information is put. Consequently, we make it a high priority to ensure that your personal information (including credit card details) remains secure and confidential and is used only for the intended purpose. In this privacy policy we explain how we collect data about you and the nature of that data, how we use that data, who that data may be sent to and how you can amend data you have submitted to us.
Our privacy policy applies to our website (www.secret-retreats.com or any other web page or website with the SR branding) and to personal information supplied over the telephone, by e-mail or letter.

The data we collect and how we collect it
We may collect, store and use the following kinds of personal information:
  • your first and last name, telephone number, postal and e-mail address, fax number;
  • information about your computer and about your visits to and use of our website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation;
  • if you make a reservation or purchase any items using a credit or debit card then we need the card number, cardholder name, expiry date and CVV number;
  • your hotel preferences and travel experiences;
We may ask you for personal information in a variety of circumstances, for instance:
  • when you make a hotel reservation or purchase something from our website or on the telephone or by e-mail, letter or fax; or
  • when you register with us, subscribe to our newsletter, enter competitions or register for promotions; or
  • when you join the Club of SR; or
  • when you take part in surveys or provide us with feedback.
Telephone calls to and from our office or reservation service may be recorded or monitored for the purpose of quality control and for staff training. Call recordings will be maintained as long as reasonably necessary and will then be deleted. Any personal information obtained from you during the call will be treated in accordance with the provisions of this privacy policy.

Our use of 'cookies'
Some websites store, and so does www.secret-retreats.com, information in a small text file, called a "cookie," on your hard disk.
Cookies contain information about you and your preferences. For example, if you inquire about rates and availability, the site might create a cookie that contains the details you entered. Or it might only contain a record of which pages within the site you visited, to help the site customise the view for you the next time you visit.
Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.
Most browsers are initially set to accept cookies, but you can set your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can prevent the use of cookies by modifying your browser, although you may not be able to use some of our services if you prevent the use of cookies.
SR will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Disclosures of information
Agents, contractors or third party service providers to SR may receive your personal information in the course of providing services to SR. Using contractual or other arrangements, we ensure these parties protect your personal information in a manner consistent with our privacy policy. SR also manages properties on behalf of third party owners. Guest information required for the business transaction between the guest and the property is shared with the property owner, but no other personal information is shared with property owners. If we cease to work with any particular property, your personal information may remain with SR and such information that is shared with the property owner remains with such owner.
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, your personal information will only be accessible to mailing houses or parties contractually engaged by SR with appropriate privacy and confidentiality controls in place. At no time will your personal information be issued to any partners for their own use.
We will only share your personal information about you outside SR without your consent where: (a) it is required or authorized by law or any regulatory authorities; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property; or (e) to global or regional hotel alliances to which SR is a party, in accordance with customary industry practice.

International data transfers
Information that SR collects may be stored and processed in and transferred between any of the countries in which it operates in order to enable it to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including the United States of America) which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the Internet, around the world. SR cannot prevent the use or misuse of such information by others.
You hereby expressly agree to such transfers of personal information.

Data processing on behalf of a SR hotel
SR will process any personal data that you may submit through the website when making your reservation at a SR hotel or making any permitted cancellations or changes (such as your name, address or payment details) on behalf of and as the contractual data processor of the particular SR hotel with which you have chosen to book. SR does not have any discretionary authority regarding the processing of your personal data and the processing of your personal data is fully controlled by the relevant SR hotel and is processed by SR in accordance with the SR hotel's instructions.
SR will not store your personal data for any other purpose than for its processing according to the instructions of the relevant SR hotel and will not share your personal data with any third party.

Credit Card CVV number
In the course of processing or transmitting your credit card CVV number SR will observe and fully comply with the current Data Security Standard of the PCI Security Standards Council.

Security of your personal information
SR will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
SR will store all the personal information you provide on its secure (password and firewall protected) servers. Reservations you make with SR will be encrypted using SSL technology.
You hereby accept that data transmission over the internet is inherently insecure and SR cannot guarantee the security of data sent over the internet.

Policy amendments
SR may update this privacy policy from time-to-time by posting a new version on the website. You should check this page when using the website to ensure you are happy with any changes.

Entire agreement
These terms and conditions constitute the entire agreement between you and SR in relation to your use of the website and supersede all previous agreements, arrangements, undertakings or proposals in respect of your use of the website. The agreement between you and SR herein shall not be assignable or transferable by you except with SR's prior written consent.

These terms and conditions, as amended by SR from time to time in accordance with its terms, shall remain effective indefinitely until terminated by SR. SR shall have the right to terminate these terms and conditions, and/or your access to and use of the website, at any time in its sole discretion and without the requirement of written notification.

Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with Singaporean law and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the Courts of Singapore. If any provision of the terms and conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these terms and conditions which will continue in full force and effect.

No waiver by SR of any breach, default or condition hereunder shall be deemed to be a waiver of any other preceding or subsequent breach, default or condition. Any heading, caption or section title contained in these terms and conditions is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.

SR's details
The full name of SR is Secret Retreats Pte Ltd. SR is registered in Singapore under registration number 201211954D. SR's registered address is 60 Paya Lebar Road, #08-12 Paya Lebar Square, Singapore 40905. To contact SR please e-mail unveil@secret-retreats.com.

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Travel Asia with Secret Retreats

Secret Retreats is a curated community of independent boutique hotel, villas, yachts and river boats keen to share their Asian Homes with travelers, sustainably and responsibly. Conservation of the environment, culture and traditions of Asia is of paramount importance to all in Secret Retreats. A community of like-minded hospitality professionals, we offer our guests authentic travel experiences that go beyond typical offerings to unveil the essence of Asia. Supporting the Asia based hoteliers and hospitality professionals and providing incredible holidays in Asia and tailor-made Asia travel itineraries direct to public ad travel agents.
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