Welcome to The Secret Retreats Travel Agent Hub

Why Register on Our Reservation System? Key Benefits for Travel Agents with one single login access for all properties:

• Access Competitive, Commissionable Rates Instantly
  Enjoy peace of mind knowing your clients always receive competitive pricing — with guaranteed commissions built in for every enquiry.
• Earn Commission on All Public Rates
  Benefit from immediate commission eligibility on all publicly available rates, including BARs, promotional offers, and special packages.
• Real-Time Availability Across All Properties
  Save valuable time with live access to hotel availability — no more waiting for manual responses from hotel teams.
• Room-by-Room Inventory Transparency
  See exactly how many rooms are available for each room type, allowing you to confidently respond to client requests with accuracy and speed.
• All Property Details at Your Fingertips
  Instantly find answers to your and your clients’ questions — from room sizes and bed configurations to bathroom features and onsite facilities — all within the system.
• Book Multiple Rooms and Stays with Ease
  Manage complex bookings efficiently by reserving multiple rooms, even across different dates, in a single transaction.
• Negotiate & Secure Exclusive Net Rates
  Collaborate directly with hotels to arrange Agent Net Rates that are bookable 24/7 — exclusively through your secure login.
• Confidential, Agent-Only Access
  Enjoy full rate confidentiality and secured access, available exclusively to approved Travel Agents. Only you can see and book your negotiated rates.
• Immediate Commission Deduction
  No more chasing commissions — your earnings are deducted at the time of booking. You pay only the net rate.
• Full Booking Activity Reporting
  The hotels can track your performance and booking history directly via the system’s built-in CRM.

Travel agencies: How can you Book a Secret Retreats property?
For hotels using the online Booking Engine and listed above, simply log-in, select the country then the hotel and your negotiated rates will be displayed.
Then you can simply make a live reservation.

For all other hotels, villas and cruises, commissions and margins are assured with all bookings made via the Secret Retreats Travel Trade Team.
Special rates apply for Bona Fide Licensed Agents.

Payment Terms and Cancellations

• Hotels, Villas and Cruises
  Payment Terms and Cancellations are set by each individual property –terms & conditions will be précised at the reservation by our concierge or in your negotiated rates with the hotels directly.
• Travel itineraries (Secret Journeys)
  Payment and Cancellation Terms for the Secret Journeys, our exclusive collection of Travel Itineraries crossing the most fascinating regions of Asia, are provided with each quotation. Due to the detailed nature of the Journeys and with some of them combining boutique hotels and boats, a standard policy cannot be set. –terms & conditions will be précised at the reservation by our concierge.

For information and reservation contact the Secret Retreats team on unveil@secret-retreats.com.

Payments can be made as Bank Transfers (with all bank charges met at source) or by all the major Credit Cards via the Secret Retreats Payment Gateway.