the staff is very courteous. the location of the houseboat is great as you get the best view with not many houseboats around. the food is excellent. the housekeeping is at its best. i could let me 10month old baby crawl around. the mattress in the suite was uncomfortable at the edges. one could easily fall down. the wood work and furniture is beautiful and well maintained. they dont serve bottles water and only serve RO water which to me was a problem.