“I was born and raised in Malang, but reside overseas the last 17 years. Whenever I visited my family, this is my go to hotel, without a doubt. This year only, they’ll see me 3x, which each visit I stayed minimum 7 nights. I’ve been a repeat guest since several years ago. Few of Hotel Tugu employees know me by my first name.
I have my favorite room, #211 (corner room, spacious with Alun Alun view) and Tugu Hotel always accommodate me so I could stay in that room every time I made a request. I don’t think I’ve ever received such attentive and personalized service anywhere else.
All the staff treated me with respect, and I don’t think I’ve received different treatments than any other guest, westerners, or not. For that I’m very grateful. Such a high quality service.
Location is the best. Many of public transportation routes will pass this area. I could hop on and off easily to other parts of this town. Specially to satisfy my old cravings for local specialties. It’s only 5-10 minutes ride to Lumpia Hoklay, Pecel Kawi, Rawon Nguling, etc. earlier this year, I experienced the multiple days of public transportation strike in front of the city hall, which is located next door to this hotel. However, staying in wasn’t a problem for me.
Staff when above and beyond to accommodate my requests, multiple time on different visits. I’m so looking forward to my next stay in few months. ”
Travel Asia with Secret Retreats
Secret Retreats is a curated community of independent boutique hotel, villas, yachts and river boats keen to share their Asian Homes with travelers, sustainably and responsibly.
Conservation of the environment, culture and traditions of Asia is of paramount importance to all in Secret Retreats.
A community of like-minded hospitality professionals, we offer our guests authentic travel experiences that go beyond typical offerings to unveil the essence of Asia. Supporting the Asia based hoteliers and hospitality professionals and providing incredible holidays in Asia and tailor-made Asia travel itineraries direct to public ad travel agents.
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