“We arrived and were immediately treated like VIPs. The service was amazing. We were greeted by Henri one of the managers and escorted to our villa. From that first moment onward the hotel staff went above and beyond. We came to Tugu from a trekking trip and my husband was getting over stomach issues that started on the trek. During the first breakfast, he needed to go back to the villa to lay down. When I told the server that, they immediately offered and delivered his food to our villa for him. They also made him a special herbal tea, which really helped his stomach. In every instance, they went above and beyond to make our stay truly special. We sent a bunch of our dirty laundry from the trek to the laundry to be cleaned and it came back perfect, not one stain remained. I don’t know how they got all the dirt off of our clothes and boots!!
The food was definitely another highlight. We loved that there was no set time for breakfast. So when we decided to sleep in, we could still get breakfast at almost lunch time. They had a wide variety of balinese as well as continental breakfast options. They also had a variety of coffees from different Indonesian islands. I loved trying a different coffee each morning. They also offer to serve you dinner where ever on the grounds you would like. If you would like to have dinner on the beach, in a special bamboo hut on the beach, by the temple, anywhere-they would make it happen. We had a special BBQ dinner on the beach where we had our own chef and server who cooked up an amazing dinner of fish, octopus, lobster, chicken, and vegetables. There was no way we could finish all of the amazing food!
We also took a snorkeling tour to Gili island from the hotel. We didn’t realize we would have the boat and the driver and guide all to ourselves all day. They made recommendations and we decided where we wanted to go. We wandered around on the islands and went to different snorkeling spots. We could take as long as we wanted at each place. It was amazing!
Our honeymoon package came with a free 30-minute massage, which we both upgraded to an hour massage. The quality of the massage was excellent and personalized with exactly the amount of pressure we had requested.
Overall, this was definitely the highlight of our honeymoon. With 1 km of white sand beach and beautiful views of the sunset, this 5-star resort had 5-star service (or better). This is truly a special place. We look forward to coming back.”