Our wonderful experience here was probably some function of us being the only guests for 3 days, since we arrived in the low season when the skies were pouring. However my sense is that the service here is generally very good. The cottage (sea-view) was a little smaller than I expected but extremely comfy and clean. The open-to-sky bath was a delight. This small resort has a fantastic private beach, a nice pool fronting the beach, great food (especially if you like the local Malabar specialties), attentive staff, an experienced spa and ayurveda team, and basically everything else you need for a memorable luxurious vacation. Highly recommend. WE visited the Bekal Fort and the Valiyaparamba backwaters (houseboat cruise) – both stunning.