Exciding high expectations

“This is no ordinary 5-star rating and I will soon tell you how this hotel succeeded in exciding my high expectations. It all started at the airport where I was patiently waiting to be picked up by a prearranged car that would take me to my hotel. After quite some time I decided to call the hotel to check where my transport was. When giving the hotel my reservation number, I was informed that they had not received my booking and that they were not expecting me until the following month. I suddenly realized that I had made a terrible mistake with dates, and simply booked a room once month prior to my actual arrival. To my great luck, Villa Song where able to help me out and arranged a very nice room for my week-long stay. They also quickly arranged a pick up for me. I was prepared this mistake would cost me dearly, but to my great surprise I was charged the same amount. That’s 5-star service in my book! Thank you!

Now, a few things about this lovely hotel; It is a little bit outside the center of town, but it only takes about 15 minutes to get there. The hotel offers a free boat transport that leaves conveniently just outside the premises several times from morning to evening. The staff is very attenuative and make sure you feel at home during your stay. They have a great pool and the food at the restaurant is fantastic and reasonably priced. There is a nice-looking spa, but I never had the chance to try it out. There is also a small gym next to the pool with all the things you need to stay in great shape.

If I would mention one thing that could be improved, that would be to give the guests a way to decide whether they want their towels in the room replaced or not. Considering the environmental impact from all the washing, I believe this to be a fair way to save some water and energy. Many hotels offer replacement simply by asking their guests to leave the towels on the floor if they need washing.

Thank you for a lovely stay. I can’t wait to visit you again.”