Exceeded all expectations

I cannot rate this place more highly or thank the team enough for making our stay so perfect. Tugu Lombok has been sensitively designed in keeping with the island’s heritage. The resulting effect is the combined pleasures of traditional style and modern luxury. It’s location on Lombok’s north west coast means it is well away from the main towns and villages (although you are only ever a taxi ride away from anywhere you want to go, and the team at Tugu Lombok can arrange transportation as required). There is excellent snorkeling to be had, and coral reefs less than 1/2 km offshore. Alternatively check out the nearby Gili Islands (approximately 20 minutes by boat) which has amazing coral reefs and under water gardens (we saw turtles, sea snake, and all manner of tropical fishes). During your stay be sure to check out the excellent activities on offer. Whether visiting the waterfalls or surfing or snorkeling around the Gili Islands, all our tours were exclusively designed and delivered for us: No groups or crowds, just personalised service and outstanding experience. The food at Tugu Lombok is produced to the highest standards, with attention to detail both in presentation and the ingredients that were used. There are traditional local dishes as well as a good selection of western style dishes to choose from, so something for everyone. The spacious rooms follow a similar theme with luxurious fabrics and furnishings combined in a traditional style, topped off with thoughtful details to delight you. The staff worked tirelessly to keep our room tidy, and would remake it up to 3 times each day without ever being seen. This focus on delivering outstanding customer experience runs throughout Tugu Lombok, from day trips and excursions, to restaurant and bar team, to reception and the management team who are always on hand to assist you, to the florists and room cleaners, to the drivers and tour guides, to the gardeners and everyone else in between. We wish to thank you all for making our stay do perfect. Tugu Lombok is a magnificent hotel. But the team and customer service ethos will exeed all your expectations.