“This property is very lovely, with a beautiful, peaceful, jungle-like setting. If you want a quiet restful time away from the hustle of the town center, this is your place. Rooms are rustic, but comfortable and gorgeous in the traditional Cambodian style. The pool and grounds have a wonderful spa-like feel and are particularly sumptuous at night.
But the physical appeal of this property is completely surpassed by the excellence of the staff. Every single staff member was cheerful, solicitous and kind, greeting us with a welcoming smile every time we returned from an outing. They excel even by Cambodian standards of hospitality, which are very high.
The food, although beautifully presented, was not particularly distinguished and rather expensive for Cambodia. We’ve actually had very nice dinners in France for less. The prix fixe dinner is a good choice if you want to stay at the property and relax in the fabulous setting. But if you want to get around and explore, you can find better food in town for much less.
For those who do want to spend a bit of time in town, this might not be the best choice. It is a very long walk (we only did it once and that was enough). The tuk tuk arrangement was also sub-optimal. You can’t just walk out the door here and grab a tuk tuk — there aren’t any around. The hotel has to call one for you. We also had a little confusion over this arrangement: the hotel actually pays the driver (charging you a markup). So don’t make the mistake of paying the driver again, as we did. And as far as we could tell, you pay for a round trip whether or not the driver returns you. So, on our first trip, the hotel billed us $7 for what was only a one way trip. We paid a different driver $2 to get back (note the unmarked-up price). None of this is a big deal or a serious criticism of the hotel. It’s just a heads-up that you should clarify with the hotel exactly what you are paying for when you get a tuk-tuk, so there will be no surprises.
Stayed March 2017, traveled with family”