Authentic Experience

“Satri House delivers on its promise of being “”a historic destination, a unique design””.
The original house was run as a hotel since 2002 and was extended in 2008 reflecting the original architecture.
We stayed over Songkran for 4 nights and were warmly welcomed by Jacques Mury (General Manager) and Navinda Imbubpa (Guest Experience Manager). On arrival to the room, we were impressed by the handwritten welcome note from Jacques.
Whilst it is true that the hotel is located close to a fairground (the source of techno music correctly referred to in the previous review), we understand that Luang Prabang is always tranquil and that the volume we experienced was limited to this New Year festival only. We reflected on the importance of a pre-visit study.
Notwithstanding this, Satri House is an amazing hotel. The renovation mirrors the original house perfectly. The Satri House team is attentive and caring.
Key takeaways:
# the staff is incredibly warm and greet you with sincerity
# the housekeeping and gardener teams are amazing
# the breakfast is plentiful. We recommend the freshly made noodle soup
# the restaurant is terrific. We ate in many restaurants during our visit and will review them separately. We found the quality of the food at the Satri House restaurant to be equal to our better dining experiences
# we love the two pools. Whilst we agree that the main pool could do with more lounges, we note that there are additional lounges at the second pool
# the hotel is not located in the centre of the (small) city of Luang Prabang. It is in fact a 15-20 min walk to the city centre. The hotel does provide complimentary lockable bicycles with baskets that will get you there in 5-8 minutes
One suggestion is to resolve the positioning of the Google Maps location pin.
I am confident that when return to Satri House outside of the New Year festival, we will rate our experience as excellent.”