Guest Reviews

Jing’s Residence: "Level of service beyond compare"

We decided to splurge once on our trip to China and this was the place to do it. Imam, the Indonesian general manager, responded promptly to every email, accommodated us with early check in (6 AM) since the room was available (and even upgraded us) which was such a relief after the overnight train from Datong. He and his staff were there to greet us, settle us in and were there at every turn for advice, help and service. We borrowed their (free) bikes and went to the temple out of town and the local market outside the city walls. The restaurant provided delicious breakfasts and dinner. Imam was funny, friendly and made our stay. Highly recommended.

Maduzi Hotel: "Great hotel, good staff"

"The hotel is in a great location. It is within 100 of Sukhumvit Road yet manages to be rather quiet. The suites are very comfortable and quiet. I love the no quibble everything is free in the mini bar approach. I love the 24x7 cleaning staff approach. For Thailand, they have a fairly well stocked wine and liquor selection. I have found great inconsistency in the front line staff though. Some of the staff were very well trained and could handle most any request. Others I found to be downright infuriating. I would love to see an improvement in consistency for staff training."

Amata Lanna: "Great service"

The hotel was very close to the open market . The room was very clean with very cormfotsble beds, but the most amazing thing was the great service . Everyone there had a great attitude and made us feel very welcomed.

Tugu Malang: "bagus"

"kmar oke, lantai keren dan pemandangan baik menawan pwerkotaan malang kota bunga. saya berpengalaman tidur disana nyaman pelayanan oke dan bersih pelayan bersih. saya suka sekali dan ingin kesana kembali Stayed February 2017, traveled as a couple"

Neeleshwar Hermitage: "Wow!"

"A fantastic stay at Neeleshwar. A unique resort, on the coast of Northern Kerala facing the Arabian Sea. The staff were so attentive and nothing was too much trouble.Unspoilt scenery enhanced by the amount of space between each living area. Fantastically managed gardens with wonderfully, in keeping buildings. The cottages were beautifully furnished. Breakfast served in the beach restaurant, overlooking the sea. Lunch and dinner in a choice of venues. Fish by the beach or a larger selection at the main restaurant. Food to die for and such a choice. We had some clothes made in the resort shop, excellent service. The spa facilities were great. The views from the infinity pool were unbelievable from dawn to dusk. We reluctantly left, to continue our tour of Kerala,a line up of staff to wish us Bon voyage. A real treat! It's not if, but when, we will return. Stayed January 2017, traveled with friends"

Tugu Malang: "One of the World’s Great Hotels"

"It is rare to find a hotel where service is flawless in every detail: The Tugu Malang, one of the world's few truly great hotels, is such a place: The hotel is of such astonishing beauty and the staff are such nice hard-working people, anxious to please in every way, that the Tugu is in fact a destination in itself. If you have no other reason to stop in Malang, then do so to enjoy the extraordinary pleasures of the Tugu. The rooms are ravishing, each one with some element of art and designed thoughtfully for maximum comfort. Exotic fruits await you; the bed is turned down with a friendly note before you go to sleep. Want your shoes cleaned? They come back polished better than when they were new. Breakfast includes almost unlimited pleasures: the menu is vast and you can combine local and Western dishes. Everything is both artful and delicious and the restaurant setting is a work of art in itself. Afternoon tea is included, with an array of local delicacies, served with the ever-present Tugu charm. The hotel owner has built a world-class museum into the hotel. Seemingly endless antiques and art are fabulously displayed; and the best part is that the hotel supplies a brilliant and knowledgeable tour guide to take you round. My guide was Wahyu, who clearly loves the hotel and told me he takes considerable amounts of time to research the objects on display so as to give the best presentation. His tour was completely involving because of his intelligence and enthusiasm -- it felt like being a celebrity receiving a highly-privileged personal presentation from the head curator of a national museum! I do hope that management will recognize Wahyu's excellence and ensure his career development in both museum curating and management! Reception also has the best people: kind, knowledgeable, helpful. They can get you wherever you want in town and make any needed arrangements for you. If you'd like to visit Bromo I'd highly recommend taking the cross-desert route from Malang: it is highly scenic and also quite surreal in places. I did the trip the other way round by ojek (motorbike taxi), but you can also do it by jeep and the Tugu can make arrangements. The ability to take this mindbending route is reason enough to stay in Malang. But you don't even need that reason. The rare graciousness, fragrant beauty, opulence, detailed service and pure delight that exemplifies everything the Tugu stands for means that you should head for the Tugu if you are anywhere in the region for no other reason than to stay in one of the most fabulous five-star hotels in the world at a price for which you would get something only very ordinary in the USA or Europe. This is a best of the best, a treasure, a complete delight: don't miss the opportunity to stay there!"

Sanak Retreat Bali: "With humanity, kindness and perfection in mind"

Most guests stop for 2 to 3 days and all regret not to have remained in sanak longer...and they are right. My son ( 8 years old) and I set base for 8 nights and had the most wonderful experience. The weather is light and sunny when it is raining in Ubud. The location is lovely with a great clear view of paddy fields and mountains. The villa, we stayed in 104, are discretly nested away from one another and are perfectly appointed . Dining outside sanak is not an option but that is fine as the food is reasonably priced but above all delicious. The spa just dreamlike is excellent . But what makes the difference is sanak staff under the stewardship of Sebastian that makes you feel like family. Efficient with a smile, kind and attentive, ibu jero delighted us with her cooking class, gusti her husband took us to a memorable school visit and berli was just the best guide, caring and so funny. We left with sadness but above unforgettable memories of special place away from what bali has now become.

Mathis Retreat: "Small, classy, boutique hotel with very lovely staff"

"My husband and 20 month year old have just returned from a lovely relaxing stay at Mathis retreat. We chose to be picked up and dropped back at the airport by the Mathis team as this meant our little one could travel in a baby seat (we didn't lug one all the way to Bali). The staff were very friendly and the hotel was great - I don't think the pictures of the bungalows on this site do justice to the decor of the rooms - they were very large and tastefully decorated. The bath was so large that all three of us could fit. Karine helped coordinate a few activities from the hotel- one day we went on a hike through the jungle, lunch with locals and a stop at a more friendly monkey park (Sangeh). Another time we went to Lake Bratten and looked at the wonderful rice terraces at Jatiluwih and tasted the local coffee overlooking other lakes. Karine also organised, on our behalf, a cycling tour of the local rice paddies and villages and ensured their was a baby sized helmet provided. The huge advantage of organising all of our activities through the hotel meant that we could use the hotel's baby seat. We ate at the restaurant (Terracotta) numerous times - breakfast is amazing - overlooking the rice paddies. Dinner was also beautiful - lights in the rice paddies and lanterns floating on the pool with delicious food. So good, we ended up doing a cooking course at the hotel for lunch one day. The staff were wonderful, very helpful with our little one and friendly. Nothing seemed to be a problem. The pool has a large shallow section that is suitable for little ones and the hotel's duck's were also very popular with our child and others' children. Another tip: There is a great path through the rice paddies and small village streets from the hotel into Ubud - certainly worth doing the walk early one morning so you can catch the Udud local food markets. Room Tip: The bungalows by the pool were great as the baby monitor was in range. We were in the pool relaxing..."

Rachamankha: "Amazing Hotel and great Staff"

We stayed there with my girlfriend and we had such a wonderful time. The hotel is perfectly located in the midle of the old town. It is a beautiful place, with great service, The breakfast was fantastic, while their restaurant is also very good for dinner, if you are ready to spend a bit more than in the city restaurants, would definitely go back there

Les Maisons d’Itac: "BEST PLACE EVER! Suite Télémac ❤️"

"It's been a long time since I've been in the Philippines and it was his first time to go for a proper visit (stopped over on the way to Australia back in '99). I wanted to make sure he sees how beautiful the islands are and make him experience local culture and the Filipinos signature hospitality without compromising some luxuries. Boy, oh boy, this place made an impression! Our first time in Cebu coming from an awesome 3 days in Boracay, we thought this place will have to work really hard to impress us. We arrived at the Cebu Mactan airport and was picked up by a friendly ""Kuya"" that we arranged with Sir Bryan. His car was clean and he let us do a bit of shopping at the nearby Savemore supermarket while he waited at the parking lot. I admired his patience. He told us it'll take around 3hours to get to the resort and I thought we were ok with it. I am not a very patient passenger, plus we just came from a tiring flight and barely had time to rest. I kept thinking that I made the wrong decision with booking this property because it was miles and miles (and miles) away from the airport. Eventually, we arrived at the resort late at around 8pm and it was already dark so I was like, ""okay, give it a chance in the morning"". We were lead to our private villa and I was pleasantly surprised at how perfect it was with our own pool, 3 rooms, a hut and a cabana! Sir Bryan called one of the girls to fix us a meal and it was delicious. I am not kidding, it was. We were the only guests because it was the town fiesta (festival honoring the feast day of their patron saint) and Sir Bryan was worried that guests might not be happy with the noises the parties might cause. I was warned about this beforehand but we were totally ok and were actually planning to join the party. In the morning, we woke up and our jaws dropped after realising how gorgeous the whole property was. Breakfast was unforgettable, especially the fresh mango smoothie/shake (so sweet and not even a grain of sugar was added in it!). On other days we had different fruit shakes and the staff made sure they were all fresh and perfect. The food, as I've mentioned, is simply perfect. Loads of activities around and we were luck enough to join the fluvial parade during the town feast and we had so much fun chasing and trying to get the passengers on the other boat as wet with sea water as we can. We ended up getting back after around an hour soaked, but incredibly happy. We had our first try with stand up paddle-boarding and it was great! People who like their own space and respect other people's will fall in love with this place. The marine sanctuary right in front of this property is a great indicator they care about the earth. It is one of the best holidays and resort I've been to. We left with a heavy heart and wished we could've stayed a bit longer. Will definitely try and visit again if we ever go back to the Philippines."