“I walked into the Hotel upon seeing a sign for a cultural dance show. I inquired if the any of the dancers would teach private classes. Before I knew it Edward, the Director of Sales was designing a package of classes for me with Widia. She is one of their massage therapists, who has 40 years of Balinese dance experience and a degree in Balinese dancing. He even suggested that I could perform in their cultural performance as a guest with a beautiful Balinese dance costume and makeup. Edward was reading my mind!
After creating my custom package I danced for a few weeks. The stage I took lessons on was in the very center of the lobby. I think I was quite a novelty to the staff. Who is this Western that had traveled to Bali to take extensive classes? They greeted me by name when I arrived every day. Edward informed me that was rare. Guests would visit and request the costumes and makeup, but never a package of dance classes. Various members of the staff, ranging from the hotel manager to restaurant staff would take the time to encourage me by telling me I was doing good. Widia was so patient and assured me I was not the worst student ever taught. The night of the performance the entire staff made me feel special. I’d performed many types of dance performances in the past, but it was entirely different. My dance was the first of the show. I was dancing with my teacher, Widia, and her friend, Tina. The dancer after me had won Best Dancer in Bali. Talk about creating a fantasy. Only in my dreams could I have imagined being the opening act for the country’s best Balinese Dancer.
Edward took lots of photos of me and Ari, one of the managers, acted as my videographer. The fact that so many of the upper-level employees of the hotel got involved in the granular details of my experience speaks volumes about their service. Even though I spent many, many hours in the hotel, I was not staying in one of the rooms. Most hotels would have treated me like chump change. In comparison to most hotel guests, I only paid a tiny fraction for my classes. No one ever treated me as I was any less than the person occupying the most luxurious suite.
Afterwards, Ari gave my friend and me a tour of the honeymoon suite, which I had requested. What I thought would be a 5-minute glance turned into a very, very extensive history lesson. I learned more from Ari than any tour guide in Bali.
My entire experience with the Hotel Tugu was beyond amazing. Their customer service is unparalleled. A testament to the importance they place on customer service is the fact they have a staff of over 120+ for just 22 rooms.
You might not be as interested in taking dance classes, but if you have a unique request this is the best hotel in the world to create a fairytale experience. They would be perfect for creating that surprise proposal or anniversary celebration (their honeymoon suite has a private pool, a private gazebo that sits on a lily pond, and exquisite antiques).
Can’t say enough about this dream factory. They are the best!!!!”