Fantastic Hotel! Fantastic Service!

Posted on Posted in Guest Reviews

“We decided to visit Pingyao based on Lonely Planet recommendations (Pingyao is famous as a walled city and well-known for its local goods). So glad we did! This hotel was the best during our China/HK holiday. It is an oasis in an otherwise dusty and remote location. The room and facilities is top notch although don’t expect to watch TV as there is none except in the guest lounge. You won’t miss it though as the hotel offers spa treatments; noodle making and paper cutting classes. We were able to relax in the guest lounge with complimentary afternoon tea. All tea and delicacies (we had eight bean treasure one day and a type of porridge the next) are locally produced and were delicious. The restaurant is great for both breakfast and dinner with a wide selection available. Loved the scrambled eggs Chinese style on a bed of steamed rice for breakfast. Personal service and attention from all the staff is second to none but especially from the resident manager, Imam, who is outstanding. He was always available to assist or ensure our needs were being met and popped up magically as we would pass through the lobby area. On our final morning of our stay he took us on a personal tour of a ruined courtyard giving us a tremendous insight into how the locals lived many years ago as well as escorting us to a local shoe manufacturer. We would definitely stay here again and the hotel and friendliness make this place worth the detour to Pingyao itself!

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