We spent two nights at this boutique hotel. Imam and his staff were very well trained and made us feel at home immediately. The staff were polite and did everything they could to make our stay extremely enjoyable. The quality of the service here is comparable, if not better, than high end hotels like Aman, Four Seasons, Fairmont, etc. Imam will take care of your every need, while making you feel like a VIP. He was there when we checked in, he was our bartender when we wanted a drink, he served us food at breakfast, lunch, and dinner. He even popped by unexpectedly to take pictures of us with my camera when we had our noodle making class. His team was very pleasant and we would stay here again if we visit Pingyao in the future.