Exceptional service

Posted on Posted in Guest Reviews

My wife and I spent two nights at Tugu Malang and I write to say how very impressed I was with their staff. On arrival my wife was unwell and the German receptionist very kindly went herself to the Pharmacy to obtain the drugs required – nothing was too much trouble. The hotel is an amazing place containing seemingly endless artefacts, paintings and sculpture. However it is the high quality of the people working here which makes it so memorable. Highly recommend.