Neeleshwar Hermitage in Kerala is looking for a Guest Relations Manager to provide high-quality service to our retreat guests and have a caring eyes for all details before and during their stay.

Position to be filled by 1st September 2019

Your duty will be to make sure guests are satisfied, from the moment they confirm their reservation to prepare their arrivals and collect all information, to make sure all details are in place before check-in and share with the team so that all is coordinated, and to be available for help when guests are in-house, to ease communication, to recommend and organize activities and experiences for them.
In this role, you should be an excellent communicator (English; other languages are a plus) who can stay positive when facing difficult situations. You should also be reliable and customer oriented, as you’ll serve as a primary point of contact for our guests...

Responsibilities

  • Review arrival lists to welcome guests at the property and our Boat on the backwaters
  • Preparing guests’s arrival with attention to all details (in room, in program)
  • Welcoming guests in a friendly and professional way
  • Providing information about facilities, programs and other services
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, spa, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build a trust relationship with guests
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements
  • Proven experience as a Guest Relations
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing and smiling personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
Accommodation and food provided on site. Possible extension of the duty to our sister property in Kashmir for 4-6 weeks Please send your application, resume and photo to unveil@secret-retreats.com